MCSA/CCNA preferred,
Basic troubleshooting knowledge in Desktops and Laptops with Software.
Should know about the SLA and its criticality,
Good Emailing Skills with knowledge of using Outlook,
Should have basic understanding of how Windows and Linux environment work,
Observe and Alert Threshold Violations,
Monitoring and Incident Management,
Be able to observe and report Incidents with in the SLA,
Follow escalation process,
Attentive and Vigilant in observing incidents through v